Ocean Customer Service Consultant

Role: Expedite Customer Service Representative

Location: Cheadle – Harewood Estate, Leek Road, ST10 2JU

Hours: Monday – Friday 8am-4pm

Pay: £14.74 per hour,

The Ocean Customer Service Consultant The Ocean 4PL Customer experience consultant serves as the central coordinator for inbound ocean freight operations, managing the end-to-end movement of cargo from suppliers to final delivery locations. Acting as a control tower and single point of contact, this role oversees logistics providers, ensures shipment visibility, drives operational excellence, supports compliance requirements, and delivers cost-efficient transportation solutions while maintaining high service levels. .

Ocean Customer Service Consultant

Benefits as a Customer Service Consultant:

• Free hot meal every shift
• Free EV charging
• Temp to perm opportunities
• Training provided

Main duties of an Customer Service Consultant:

• Manage inbound ocean freight operations from purchase order planning through final delivery.

• Coordinate shipment planning, booking activities, and container utilization optimization.

• Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.

• Monitor shipment milestones and proactively manage delays and exceptions.

• Ensure documentation accuracy, trade compliance, and customs readiness.

• Coordinate destination handling, inland transportation, and delivery scheduling.

• Track freight costs, validate invoices, and identify cost-saving opportunities.

• Prepare KPI reports and support continuous improvement initiatives.

Customer Service Consultant qualifications and skills:

• Experience in ocean freight, logistics, supply chain, or freight forwarding operations.
• Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
• Strong stakeholder management and communication skills.
• Analytical mindset with experience monitoring KPIs and logistics performance.
• Ability to resolve operational issues and manage exceptions in a fast-paced environment.
• Proficiency with TMS, ERP systems, and visibility platforms.
• Continuous improvement and customer-focused approach.
• Data driven & cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes.
• Business oriented approach, understanding the impact of your decisions on our customers.
• Fluency in English, both written & spoken.

If you are interested in this Ocean Customer Service Consultant role, please apply below

INDMAE